Refund and Returns Policy

Introduction

At Marylebone Flowers, we strive to ensure that our customers are completely satisfied with their purchases. This Refund and Returns Policy outlines the conditions under which you can request a refund or return.

Returns

Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Time Frame: You must notify us within 24 hours of receiving your order if you wish to return it.
Process: To initiate a return, please contact us with your order number and reason for return. We will provide instructions on how to return your item.

Refunds

Eligibility: Refunds are available for items that are defective, damaged, or not as described. Perishable items such as flowers are non-returnable unless they arrive in a damaged or defective state.
Time Frame: Refund requests must be made within 24 hours of receiving your order.
Process: To request a refund, contact us with your order number, details of the issue, and photographic evidence if applicable. Once approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges

Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us with your order number and details of the issue.
Process: If approved, we will provide instructions on how to exchange your item.

Non-Returnable Items

Certain items are non-returnable, including:

Custom Arrangements: Custom floral arrangements tailored to your specific requirements.
Perishable Goods: Fresh flowers and plants, unless they arrive damaged or defective.

Shipping

Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Exchanges: If you are approved for an exchange, we will cover the shipping costs for sending you the replacement item.

Late or Missing Refunds

Time Frame: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
Contact: If you’ve done all of this and still have not received your refund, please contact us.

Contact Us

If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact us at:

Phone: 020 3196 7221
Email: maryleboneflower@gmail.com
Address: Marylebone Station, Melcombe Pl, London NW1 6JJ

Thank you for shopping with Marylebone Flowers. We appreciate your business and are committed to providing you with the highest quality flowers and service.